HUAWEI Watch gt 2 pro T&Cs

HUAWEI Watch gt 2 pro T&Cs

“14-day return for change of mind”
Applicable to Watch GT2 Pro purchased at HUAWEI Experience Stores both in-store and offline during 24th-28th December 2021.

Under this Guarantee:

14 days – If you wish to return the HUAWEI Watch GT2 Pro purchased you must contact us within 14 days of delivery of the product as per the terms and conditions below.

The procedures and terms and conditions below strictly apply.

If your return is accepted under this Guarantee policy we will arrange to refund the product purchase price – otherwise, the item will remain your property.

It is important you understand and follow the procedures and terms below and that the product is returned in “as new” and 100% re-saleable condition.

The return delivery costs are the responsibility of the Purchaser.

Terms and Conditions

To return a product (“Product”) and receive a refund under this Guarantee you (“You”) need to be the original purchaser and the following procedures and terms and conditions must be adhered to:

Contact us before the 14 day deadline

You must contact us within the stated calendar days of delivery of your Purchase or Product. You will need to provide us with the Order number, a copy of the receipt and the Product Number (SKU) of the item you wish to return so please have these handy.


Please contact the respective HUAWEI Experience Store where you purchased your device from. Contact information can be found at The store team will provide directions for the return of the Product. The return directions will require the customer to return either in person or by post/freight at their own cost. If we are to arrange postage/freight the cost of this will be deducted from any refund.                                                                                                                                                                                                                                                                                                                   


Products returned have to be in ‘as new’ condition

To conform with this policy the Product must be received by HUAWEI Authorised Experience Store in a 100% re-saleable condition:

  • AS NEW: unused, not worn or damaged, no prior installation and packaged “as new”,
  • INTACT AND COMPLETE: intact with all components and accessories, labels, and manuals,
  • ORIGINAL PACKAGING: in all its original internal and external packaging.
  • WRAPPED TO PROTECT PACKAGING: with a protective outer wrapping to protect from labels and writing on package (we recommend wrapping in plastic or equivalent).

NOTE: do NOT write on or stick anything on the Product or its packaging. Please only write or place postage stickers on the protective wrapping. Non-adherence to this condition may result in the Product return being rejected or You incurring a re-packaging fee of 10% of the purchase price of the Product(s) (subject to a minimum of $20.00) which will be deducted from your refund.

Return within 14 days

You must then return the product as per our directions within 14 days of us authorising the return. Items remain your property until the point that HUAWEI Authorised Experience Store accepts them under this policy if they decide to do so. So while they are in transit as a return they are at your risk so please ensure they are securely packed, and the shipping includes tracking and insurance. HUAWEI Authorised Experience Stores will not be responsible for any return items lost or damaged in transit under this Guarantee.

HUAWEI Authorised Experience Store will determine the validity of the return

HUAWEI Authorised Experience Store has the sole right to assess the condition of the Product before approving a refund, credit or replacement.

We refund or credit the purchase price less our Delivery Costs and any repackaging fee(s)

Where the terms and conditions of this Guarantee have been met, we will accept the product as a return and approve a refund or credit and will send an email confirming this. HUAWEI Authorised Experience Store will refund the purchase price of the returned product less its delivery/pick up costs if any.

Where the terms and conditions of this Guarantee have not been met, we may reject the Product as a return and disapprove any refund. If HUAWEI Authorised Experience Store rejects the return, the Product will remain your property. If the return is rejected, You may elect to arrange collection of the Product from the HUAWEI Authorised Experience Store you original purchased the Product from or seek to agree to delivery of the Product back to You.

If Delivery Costs have been incurred by HUAWEI Authorised Experience Store in facilitating the return process these will be payable by You to HUAWEI Authorised Experience Store. We reserve the right to deduct such Delivery Costs from any refund or store credit. Delivery Costs include the actual costs paid by, or the costs advised by HUAWEI Authorised Experience Store to deliver the product to you and/or collect/return it, or if these costs are not available, will be calculated at the current delivery fee of $20.00 each delivery leg flat fee.

Where possible, refunds will be executed through a reversal of the initial customer transaction at our complete discretion. The customer will be provided with e-mail acknowledgement once the refund is processed. HUAWEI Authorised Experience Store accepts no responsibility for any delays in receipt of the refund due to the payment gateway or financial institution processes.