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Warranty Information
All new HUAWEI products sold by HUAWEI Authorized Experience Store come with HUAWEI offical warranty. The warranty covers all manufacturer faults, excluding any misuse of the product (Physical or liquid damage etc).
We offer up to 24 months Huawei product warranty.
*Warranty only includes HUAWEI products
Phones/Tablets/Mobile Broadband/Wearables/Accessories
Laptops
Phones/Tablets/Mobile Broadband/Wearables/Accessories
Thank you for choosing Huawei.
When you purchase a Huawei product (“Product”), you have the peace of mind in knowing that your Product is covered by this Huawei Manufacturer’s Warranty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided by Huawei Technologies (Australia) Pty Limited (ABN 49 103 793 380), Level 6, Tower B, 799 Pacific Highway, Chatswood, NSW 2067.
Warranty Period
PRODUCT | Warranty Period(from date of retail purchase) |
Smartphones | 24 months |
Tablets | 24 months |
Mobile Broadband | 24 months |
Wearables – Smartwatch | 24 months |
Accessories (when sold separately) | 12 months |
What is not covered?
-Defects resulting from improper or unreasonable use
-Fair wear and tear and cosmetic damage
-Failure to follow operating, handling, storage and installation instructions
-Misuse, abuse, negligence or accident
-Power surges, connections to improper voltage supply
-Unauthorised maintenance, repair, disassembly or modification
-Loss of (including damage to or corruption of) data
-Products purchased from unauthorised dealers
-Use of the Product in conjunction with any device, accessory or software not approved by Huawei or any telecommunications network; and Spillages of food or liquid, software viruses, fire or acts of God
-If the product identification and/or serial numbers on the Product have been defaced, altered or removed
-Repair or replacement of consumables, if any
-Any third party hardware or software
To the extent permitted by law Huawei is not liable for any special, indirect or consequential loss or damage.
What Huawei will do during the warranty period?
Huawei’s obligations under Australian Consumer Law (for Products purchased in Australia), cannot be excluded.
1. In addition, during the term of this Consumer Product Warranty, Huawei will, at its sole option, repair or replace any defective Products or parts within a reasonable period of time and free of charge.
2. Replacement Products or parts will be of the same or better specification and performance than the Product or parts they replace but may be refurbished and not new.
3. Replaced or repaired Product/s and part/s have a warranty period of 90 days or until the expiry of this Manufacturer’s Warranty, whichever is sooner, Huawei strongly recommends that you back-up your Product’s data onto an external device before the Product is provided for repair / replacement.
For wearable devices only:
The cost of repair to a wearable device resulting from actions outside of Huawei’s limited warranty are the purchaser’s or device owner’s responsibility.
Huawei will provide repair facilities through its Authorized Service Centers. If repair facilities are not available, or repair of a wearable device is not to be technically feasible to ensure the integrity of the device, Huawei will charge the purchaser or device owner the cost of the damaged part and applicable labour and provide the purchaser/device owner with a new replacement device.
For Australian customers:
Huawei is a member of MobileMuster, the not for profit government accredited mobile phone recycling program in Australia. MobileMuster provides a secure and environmentally sound solution for the recycling of mobile phones and accessories. Everything is recycled. Nothing is resold. All data is destroyed.
Before you recycle
1. Download your data.
2. Log out of online accounts
3. Perform a reset
What is accepted
Mobiles, Chargers, Batteries, Accessories, Mobile Broadband Modem, Wearables, Tablets
Drop off your mobile phones at¬ participating Huawei retailers.
Find your nearest drop off point along with tips on managing your data at: mobilemuster.com.au
This is Huawei’s commitment to sustainability.
If on delivery of the Product to the Huawei Customer Service Centre it is found that there is no failure of the Product or that the failure is not covered by this Consumer Product Warranty Huawei reserves the right to charge you the reasonable costs it has incurred.
How do I make a claim (for Products purchased in Australia)?
Step 1: Locate your original proof of purchase (e.g. receipt or tax invoice)
Step 2: Contact Huawei Customer Service
Website | LiveChat | Enquiries:
http://consumer.huawei.com/au/support
Direct Email:
mobile.au@huawei.com
Hotline (from Monday to Sunday 9.00am – 9.00pm AEST):
1300 HUAWEI (1300 482 934)
Step 3: Arrange the return of the Product in accordance to instructions provided by Huawei Customer Services including any data back-ups if applicable.
If your Product needs to be delivered to the Huawei Customer Service Centre you may be responsible for arranging and paying for that delivery and will be liable for the Product whilst it is in transit.
Other conditions:
This Consumer Product Warranty may be updated or amended from time to time.
Laptops
Thank you for choosing Huawei.
When you purchase a Huawei product (“Product”), you have the peace of mind in knowing that your Product is covered by this Huawei Manufacturer’s Warranty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided by Huawei Technologies (Australia) Pty Limited (ABN 49 103 793 380), Level 6, Tower B, 799 Pacific Highway, Chatswood, NSW 2067.
Warranty Period
PRODUCT | Warranty Period(from date of retail purchase) |
Matebook personal computers | 12 months |
Accessories | 12 months |
What is not covered?
-Defects resulting from improper or unreasonable use
-Fair wear and tear and cosmetic damage
-Failure to follow operating, handling, storage and installation instructions
-Misuse, abuse, negligence or accident
-Power surges, connections to improper voltage supply
-Unauthorised maintenance, repair, disassembly or modification
-Loss of (including damage to or corruption of) data
-Products purchased from unauthorised dealers
-Use of the Product in conjunction with any device, accessory or software not approved by Huawei or any telecommunications network; and Spillages of food or liquid, software viruses, fire or acts of God
-If the product identification and/or serial numbers on the Product have been defaced, altered or removed
-Repair or replacement of consumables, if any
-Any third party hardware or software
To the extent permitted by law Huawei is not liable for any special, indirect or consequential loss or damage.
What Huawei will do during the warranty period?
Huawei’s obligations under Australian Consumer Law (for Products purchased in Australia) and cannot be excluded.
1. In addition, during the term of this Consumer Product Warranty, Huawei will, at its sole option, repair or replace any defective Products or parts within a reasonable period of time and free of charge.
2. Replacement Products or parts will be of the same or better specification and performance than the Product or parts they replace but may be refurbished and not new.
3. Replaced or repaired Product/s and part/s have a warranty period of 90 days or until the expiry of this Manufacturer’s Warranty, whichever is sooner, Huawei strongly recommends that you back-up your Product’s data onto an external device before the Product is provided for repair / replacement.
For Australian customers:
Huawei is a member of MobileMuster, the not for profit government accredited mobile phone recycling program in Australia. MobileMuster provides a secure and environmentally sound solution for the recycling of mobile phones and accessories. Everything is recycled. Nothing is resold. All data is destroyed.
Before you recycle
1. Download your data.
2. Log out of online accounts
3. Perform a reset
What is accepted
Mobiles, Chargers, Batteries, Accessories, Mobile Broadband Modem, Wearables, Tablets
Drop off your mobile phones at¬ participating Huawei retailers.
Find your nearest drop off point along with tips on managing your data at: mobilemuster.com.au
This is Huawei’s commitment to sustainability.
If on delivery of the Product to the Huawei Customer Service Centre it is found that there is no failure of the Product or that the failure is not covered by this Consumer Product Warranty Huawei reserves the right to charge you the reasonable costs it has incurred.
How do I make a claim (for Products purchased in Australia)?
Step 1: Locate your original proof of purchase (e.g. receipt or tax invoice)
Step 2: Contact Huawei Customer Service
Website | LiveChat | Enquiries:
http://consumer.huawei.com/au/support
Direct Email:
mobile.au@huawei.com
Hotline (from Monday to Sunday 9.00am – 9.00pm AEST):
1300 HUAWEI (1300 482 934)
Step 3: Arrange the return of the Product in accordance to instructions provided by Huawei Customer Services including any data back-ups if applicable.
If your Product needs to be delivered to the Huawei Customer Service Centre you may be responsible for arranging and paying for that delivery and will be liable for the Product whilst it is in transit.
Other conditions:
This Consumer Product Warranty may be updated or amended from time to time.